Concierge by ROCH Lifestyle

Seamless concierge support for businesses, productions, and VIP clientele.

Born from years of designing bespoke travel and lifestyle experiences for private clients, ROCH Lifestyle now offers dedicated concierge support for businesses and productions who want to deliver seamless, thoughtful service to their own clients.

Led by founder Donna Knott, whose background spans luxury travel design, concierge management, and client experience strategy, our service brings trusted networks, polished execution, and a deep understanding of what discerning clients expect.

Our Services

Dining & Entertainment

  • Restaurant and bar reservations

  • Private dining experiences

  • Cultural recommendations and ticket sourcing for exclusive events

Lifestyle & Wellbeing

  • Spa and wellness bookings

  • Private fitness trainer referrals

  • Personal grooming and beauty appointments

Travel Coordination

  • Hotel bookings

  • Light itinerary planning for local experiences

  • Chauffeur and ground transportation bookings

Special Occasion Coordination

  • Planning for birthdays, proposals, and intimate celebrations

  • Small event support (available as an additional service)

PRICING

Our concierge services are offered exclusively on a monthly retainer basis, ensuring dedicated support and fast response times.

Essentials Retainer

£295/month

Perfect for lighter needs and more predictable planning.

Up to 15 client requests per month

Response within 24 hours (Monday - Friday)

Booking and recommendation support

Email and WhatsApp access

Extended Retainer

£450/month

Ideal for busier teams or VIP clients with higher expectations.

Up to 25 client requests per month

Priority response within
12 hours

(Monday - Saturday)

Includes occasion planning & light itinerary creation

Email and WhatsApp access

Additional Requests – £25 each

Larger event coordination or hosted experiences can be arranged at an additional fee, quoted based on scope.

All retainers are billed monthly in advance. Cancel anytime with 14 days’ notice prior to renewal.

Curated support for discerning clients and brands.

We believe exceptional service is an art form.
Our concierge offering provides seamless support for businesses, productions, and individuals who value time, privacy, and flawless execution.

Every request is handled with discretion, trusted contacts, and meticulous attention to detail - ensuring your clients or guests experience nothing less than excellence.